South Shore Chamber of Commerce

Hingham tries to unclog development pipeline at Exit 15: A Chamber priority

From Boston.com/yourtown:

Hingham officials are looking for $190,000 from this year’s Town Meeting to pay for a feasibility study on expanding sewer capacity near Exit 15 on Route 3.

Currently, insufficient septic capacity has limited business growth in the area, which a 2009 South Shore Chamber of Commerce report said was poised for expansion.[...]

“This, to me, makes all the sense in the world,” said Selectmen John Riley. “It’s what I consider real smart growth for the town of Hingham. It’s an area that has great potential for development without all the negatives of adverse affects of schools, police, and fire.”

Selectmen Laura Burns agreed that the potential for a higher commercial tax base would be exponentially beneficial to the residents of the town.

“It’s a big project, very exciting,” she said. “What appeals to me is we’re always looking for ways to lessen the impact on the residential property owner of the cost of running the town, and increasing our commercial tax base is one way of doing that.”

Read the entire story here.

Member Spotlight: Wilson Rogers III, Partner at The Rogers Law Firm on a 10 year Winning Streak

 

South Shore Insider: Braintree law firm partner hasn’t lost a case in a decade - The Patriot Ledger

Read more: http://www.patriotledger.com/archive/x617854304/South-Shore-Insider-Braintree-law-firm-partner-hasn-t-lost-a-case-in-a-decade#ixzz1GyKwS3vL

Good Old-Fashioned Manners, The Bottom Line in Successful Customer Service

Good Old-Fashioned Manners, The Bottom Line in Successful Customer Service

Today’s “Building a Culture of Customer Service – From Training to Tweeting” at Curry College explored different ways that evolving technology can be used to provide better customer service and build stronger relationships with customers. From engaging with customers via social media to offering services online for customer convenience, technology continues to offer new ways for companies to interact and manage relationships with their customers. Despite all the new opportunities, and challenges, technology opens up in customer service; all of today’s speakers emphasized the power of simply using good manners when interacting with customers on any level. Although this philosophy seems completely obvious, we can all think of a time when we’ve dealt with a rude or obnoxious employee as a customer.

When seminar attendees were asked to share their customer service pet peeves this morning the recurring theme involved the general lack of common manners when dealing with front-line staff. Susan Setterland of S Bank emphasized “managing the first impression” a customer has of your brand. Since every interaction a customer or potential customer has with your company shapes how your brand is viewed it is important that employees at every level of an organization are aware of the principles your brand is intended to project. No matter how well your company uses new technology in customer service, nothing takes the place of polite, friendly employees who want to provide the best customer experience possible.